E-Learning Courses

Course Description

This course is designed to enhance your ability to make effective and analytical decisions in the public service.

Decision-making is a critical skill that can significantly impact citizens` lives and the efficient functioning of public service organisations. This course aims to equip you with the knowledge, tools, and techniques necessary to tackle the challenges of decision-making.

Throughout this course, you`ll explore the foundations of public service decision-making, analytical models, data-driven and risk management approaches, collaborative strategies, and crisis decision-making techniques.

Effective decision-making in public service is important for ensuring efficient use of public resources, developing and implementing sound policies, responding to community needs and maintaining public trust and accountability. By the end of this course, you`ll be better equipped to make informed and impactful decisions that would improve service delivery.

To complete this course, learners are required to go through a pre-course mini-test, five modules and a case study as well as successfully pass the post-course test.

Certification

Upon successful completion of the course, you will receive a successful `Completion Badge` that validates your expertise in the subject matter. Our badge demonstrates your commitment to professional growth and sets you apart in a competitive job market. Showcase your skills and enhance your career prospects with this valuable credential.

Learning Outcomes

By the end of this course, learners will be able to:

• Understand the different types of decision-making and values-based approaches.
• Utilise various analytical models and techniques to support decision-making.
• Interpret and leverage data, including big data and predictive analytics, to inform public service decisions.
• Assess and manage risks associated with public service decisions, while mitigating cognitive biases.
• Implement collaborative decision-making processes, incorporating stakeholder input and public participation.
• Employ decision-making techniques in crisis situations and conduct post-crisis reviews for continuous improvement.
• Design and evaluate effective decision-making processes