E-Learning Courses

Course Description

This course is designed to equip public service professionals with the knowledge and skills needed to engage effectively in performance management practices. We will explore the unique challenges and opportunities that arise when applying performance management principles in the public service sector. Performance management is not just about systems and processes, but a philosophy aimed at continuous improvement.

Throughout the course, we will learn how to align individual performance with organisational goals, set meaningful performance indicators, conduct productive reviews, and encourage a culture of continuous improvement. We will also address the balance between driving performance and upholding the core values and ethical standards of public service.

From building a strong base in performance management or improving your existing know-how, this course will provide you with practical tools, strategies, and insights to improve your performance management approach. By the end of this course, you`ll be well-prepared to lead and participate in performance management initiatives that contribute to the overall excellence of public service delivery.

To complete this course, learners are required to go through a pre-course mini-test, five modules and a case study as well as successfully pass the post-course test.

Certification

Upon successful completion of the course, you will receive a successful `Completion Badge` that validates your expertise in the subject matter. Our badge demonstrates your commitment to professional growth and sets you apart in a competitive job market. Showcase your skills and enhance your career prospects with this valuable credential.

Learning Outcomes

By the end of this course, learners will be able to:

• Understand that Performance Management is Strategic, systematic and cyclical.
• Develop and implement SMART goals that align with organisational objectives and public service values.
• Identify and utilise appropriate Key Performance Indicators (KPIs).
• Plan and conduct effective performance reviews, providing constructive feedback and addressing underperformance sensitively.
• Utilise strategies to improve performance and reward staff.
• Design and implement a consistent performance management cycle.
• Analyse performance data to drive organisational improvement and effectiveness.
• Evaluate and continuously improve performance management processes.