Professional Certificate in Models of Public Service Delivery


Service provision by the public sector is one of the main rationales for civil service and public servant activity beyond the core administrative policy functions of large government departments. Internationally, the general public has come to expect a greater role of the state in the provision of the public good and services, though this is often beyond traditional accounting methods of measuring value for money. As a consequence, numerous new models of public service delivery have been tried over the last 15-20 years across a wide range of countries and sector-specific contexts.

Course Overview

Through discussions with leading practitioners in the field, participants will be trained to compare and evaluate different models and providers for service delivery and funding.

Drawing lessons from international case studies, participants will critically evaluate both successes and failures in models of public service delivery and consider how to influence and change policy. Participants will also evaluate new, innovative models and examine practical examples as to how they would be implemented.


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